Management author Ken Blanchard wrote, “Feedback is the breakfast of champions.” And yet, most of us find receiving feedback hard to swallow (and that includes receiving positive feedback as well). When we get feedback, we often experience it as a threat to our sense of identity, and react in ways that range from defensive and denial to dwelling and dramatizing. However, when we don’t hear and accept feedback, we can’t get better at what we’re doing or have a greater impact on our teams, our clients, and our own development. In this session, participants will learn how to manage the resistance that naturally occurs in the face of feedback, and take action on what they’re hearing.